This has got to be the worst experience

<p>After trying for almost 2 hours to get through to Golden Valley, I speak to Vanessa. I tried to make reservation for December and was told that if I want to book between 1 December and 8 January, I need to call central reservations - which I did. </p> <p>The gentleman there, told me to call Golden Valley, as they don't do bookings, only complimentary bookings. After complaining about it I got a call from Norma saying she will ensure that Golden Valley calls me by 3:30pm to make the necessary booking.</p> <p>I then took it upon myself to call (3:10pm). I spoke to Kieno Hill, who again said that I need to phone central reservatins. Again, I could not make a booking and he referred me to central reservations, as they need to check my paying rates.</p> <p>Are you kidding me?! What is going on. I want a senior person to call me and I want my booking sorted out today!</p> <p>Can somebody please assist me.</p>