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This morning I phoned the Sun International Central reservations number to make a booking for the December holidays. Mpho Telekoa was the call centre agent. He told me after making the reservation that I have 48 hours to decide if I want to go ahead with the booking (8th December). Our conversation was supposedly recorded.<br> I managed to get a cheaper reservation for the same time period so I decided to cancel the reservation straight away. I phoned and cancelled and the moment I did that, Sun International debited my credit card. I phoned them immediately and spoke to Moyo who said that for a peak period booking there is a 100% cancellation fee. This is not what Mpho told me and now I have to try and call the billing centre to locate my voice recording to prove that Mpho told me I had 48 hours to decide.<br> No-one was prepared to assist me further.<br> Now, I must waste my time trying to get recordings of conversations and who knows how long I will wait to get my money back!<br> I suspect that Mpho treated it as a normal reservation as apposed to a peak time reservation that has different cancellation policies. Nevertheless that is what he told me and I will fight to get my money back!