They dont see to my complaints

First my points<br> dont always accumilate when I plat. Second I have tried now for two years to get it sorted out and nothing have been done about. Thirdly I have tried to get a appointment with the manager for almost two years, but he never return my calls. My points have been dissapearing now for the last 3 years, that is money down the drain. Their <br> service is the worst and slowest in the world. Their machines is not paying out according to regulation.