THE RIVER SIDE SUN HOTEL IS THE WORST HOTEL TO EVERY VISIT

We arrived on the 1st of January 2021 for accommodation until the 3rd of January 2021 to what we expected to be a Tsogosun experience however this turned out to be a complete disaster and an utter nightmare for 3 families .

We woke up to a cloudy and raining morning on the 2nd of January 2021 .We had a shower and I in particularly choose to wear a fully clothed two piece, silk attire to be comfortable as were on HOLIDAY and I never been reprimanded for any attire before as this is our frequent holiday getaway .I walked through the buffet door and while viewing the editable items when someone approached me in a loud tone “pajamas are not allowed ,you can’t just wake up and come down” I was highly embarrassed as the minute your assistant manager said that everyone turned to look to me and some started laughing .My dad (Mr Naicker) immediately reacted and said how can you do this to her and I left the breakfast area almost in tears .My husband was really upset as we did not pay so much in accommodation for 3 rooms for me to feel like trash. While I was changing, miserable and hesitant to go to back to the breakfast area my husband contacted the head desk from his cell phone to speak to a manager ,He was put on hold for 4 times and then he was asked sorry who are you holding on for which made him irate to the situation even more .Eventually he was able to speak to the kitchen/buffet Manager by the name Teboho Makhafola who advised him that my attire is not acceptable and he has the wording to prove his statement ,my husband advised him we are on our way down and he would like to view this .When we arrived Teboho was nowhere to be found we asked Mary and Prince (Reception) to contact him however the Office Manager by the name of Aaron Shumba came forward ,We proceeded to reiterate our complaint and advised Aaron of what Teboho confirmed .Aaron said he has it in writing and then said he doesn’t and when I confirmed this he does however he will like to call involve Teboho .Teboho walked passed us and went into Aarons office and I hear the door lock ,We waited 20 minutes for Teboho and in that time we noticed there were 4 other customers for the Lenasia area aswell complaining about the service .This gave us enough room to share our terrible experiences which in opinion being management should not allow this and work on a complaint as a matter of urgency .My husband got tired of waiting and knocked on the “Duty Managers” door which Aaron and Teboho opened ,My husband was furious at this point and asked Teboho to assist him or else this will be taking this further ,Teboho rep**** “you can do whatever you want” and he walked away .I understand I have the legal right and cannot be stopped as a client however the tone and incompetency came off as Teboho is illiterate and has no ability to speak and blabbers like a fool (Pardon my expression). A assistant manager by the name of Ernest Bolt introduced himself and apologized .

The next morning on the 3rd of January 2021 I changed my clothing 4 times before I left the room just to avoid being humiliated .We then proceeded to the breakfast area and as per the attached to where the plates are placed and I picked up a plate and was waiting as no one was there to assist with serving the food .The lady by the Martha said ”you can’t touch the plate leave it down now” ,so I left the plate and she walked away to do whatever else .The lady that was making omelets and another waiter were discussing what happened and using vernacular which I understood because everyone had heard her .Once again I was embarrassed and now I feel victimized because I’ve addressed the first issue.

I had a small bowl of fruit salad for breakfast and sobbed at the table where Ernest Bolt asked if everything was okay and at this point no apology ,no explanation could comfort me .

My mum and sister walked up to Martha and explained how she made me feel small and humiliated me has brought tears to me .

Teboho and Aaron **** to us and wasted so much of our holiday time and in my opinion should not be Managers of such a well down establishment .

Further to the above mentioned none of our rooms were is fully working condition .My Mum and dads room had a aircon problem, My sister was moved to a different room that they had already settled in as the carpet was damp due to the aircon leaking and the lamp on my husband side was faulty .

It was 20:00 on the 2nd and my husband was watching DSTV and it gave a count down and switched off ,He called the front desk and spoke to Collin who informed us that maintenance can only come tomorrow ,due to everything leading up to his frustration he requested o speak to Manager and spoke to Sihle griffighs who advised he will sent up some urgently ,which never happened .

I am completely ampoule by the level of service we received this time and instead of speaking so proud and referring friends and family to any Tsogo sun hotel I will advise them of this atrocious service received .

We paid for supper as we enjoyed it the last time we were at the hotel however with all the attitude I felt the staff is watching what I eat so I didn’t have the appetite .

The Naicker family did no enjoy their stay or breakfast and the supper as there is no hospitality and I honestly don’t think being under strict conditions should take away your respect and ability to assist your customers. We do not need to leave a Tsogo sun hotel feeling this way .

DONT GO TO THIS HOTEL ITS A WASTE OF TIME AND MONEY.