The palace is no longer a palace!!!!

The worst experience ever!!! First booked into the cascades but the pool wasn't functioning, we werenot informed of this before check in, so we upgraded and paid in to stay in the palace. Got to the palace, staff allowed us into our to change for the pool but we were informed it had not been serviced yet which we agreed to, just to change. We spent the day by the pool. Went back to our room at about 5pm, only to find it was still filthy from the previous guests, very upset we went to reception, the lady apologised and said she would upgrade our room. We went to the new room, it had dirty wine glasses the covid seal was already broken, so I dont think it was cleaned thoroughly, at this point we were so tired, we just got our luggage and left for dinner. We then had the shocking realization that the room had no air conditioning.... you pay that price for no aircon!!!! Disgusting, we had the worst 3 nights ever!!! Sweating and stuffy! I'm so shocked, we stayed there 4 years ago and it was such a pleasure, it's now a disgrace!