Terrible, Terrible Attitude

We had the most terrible time at the Wild Waves Park on Wednesday 23/03/2016 at 3h49pm.<br> We spoke to Pearl who works at the Wild Waves, we had showed her that we our Hotel room at Wild Coast Sun comes with FREE wild Waves pass for the duration of our stay and the hotel had advised that we only show them the voucher.<br> <br> The establishment closes at 5pm, we had only wanted the last hour, but thanks to Pearl's incompetence, we only got the last 19 mins before the parked closed! Further Felicia, after telling her 50 times that we have free passes, still has AUDACITY to charge my room R35 for the 23/03/2016 entrance at 4h40pm!<br> Felicia ID no: ***, employee no: 58685.<br> At check out on 25/03/2016 I saw the charge, but Vuyo was aware of the FREE passes & sorted it out! Thanks Vuyo, she is really so KIND!<br> <br> We then met Sandi Burger, GM of Hotel, she said she will sort them out - Thanks Sandi!<br> 24/03/2016 we get to Wild Waves at 10am, Pearl was there,she told us she wouldnt be, she acted faulty with us even though she had Sandi's email saying to give us access, Pearl was making us showing attitude & been difficult!<br> If it wasnt for Sandi's email, Pearl wouldnt made it a nightmare again!