Terrible Service from Carousel

<p>Account number: ********** 185 </p> <p>I’m a Platinum MVG card holder with Sun international. I have been trying to make a booking at the Carousel for the past 2 months and whenever I call Carousel I am told that because I have a Platinum card I will have to call their VIP desk on ********** and speak to either Mark or Gary. This number rings endlessly. What’s the use giving someone a platinum status but no service.</p> <p>When I call Carousel, reservation desk, I hold on for hours and then the switch board comes back to say that VIP is not in as yet. I leave a message and no one ever comes back.</p> <p> </p> <p>I need to do booking for the 24 and 25 December at the self catering chalet. And we need 3 chalet</p> <p> </p> <p>Extremely disappointed with this situation and the lack of professionalism.</p> <p> </p> <p>The service culture at Carousel is horrible, no employees are friendly and it seems like it is a mission for them to assist you. I’m not sure how to change a bad service culture but Sun international has some work on their hands.</p> <p> </p> <p>Please do not treat all MVG members as idiots. We have supported you for many years and if this is the way you respond to us then it is time for all supporters of your casinos to stop.</p>