Terrible service at suncity Cabanas

We had booked to stay at the suncity cabanas on 11th Aug. After supper at welcome centre we had to wait in the cold for almost an hour for a shuttle as every shuttle that stopped said they were not going to cabanas. We forcibly hopped on 1 of the buses and he dropped us at cabanas 1 hour later. This was also we had a 2 year old with us. Got to the rooms to have a nice hot shower after waiting in the cold, to our surprise there was no hot water. My baby had a cold bath. When we notified reception the manager then changed our room at 23:30. The room he changed us to had such a small shower which we couldn't even fit in.

When we called the reception again they stated that the manager was gone off duty and no manager could assist us at that time.

We requested the manager and operations manager to contact us before we leave but that didn't happen.

We were supposed to stay another night but with the terrible experience we had, we were not prepared to stay as it's just a waste of money.