terrible service at grand west mvg

<p>I need a statement of my points and the customer care said I should go to the mvg desk and they will assist. I got to the mvg desk at grand west and the agents were RUDE ARROGANT and ******. they bluntly said "I can't give you a statement". it's my account my money but you can't give me how I got to that number of points???? </p> <p>I asked for the manager and he was non the better. he said that "he works for an international company" yet that had nothing to do with the reason I called him. </p> <p>he said I don't know how the points system works as I play on tables yet he claims to know everything as he works for an international company and that he can't help me. </p> <p> </p> <p>this is the most disgusting service I have ever received from a casino. </p>