1 reviews | Active since Sept 2015
Terrible expierence
For starters when arriving to reception for check in we weren't even greeted by the clerk, she couldn't even look up at us. We booked a family room which currently on the website states there are baths with a shower (we need to bath the kids) but when entering the room there are no baths. I called reception and they tell me its like that in all the room - so please don't advertise that you have baths since its the reason we paid extra for the room, we could of just booked a standard room then. <br> There was also construction taking place and when I had asked the manager if they would be working over the weekend she reassured me 'NO' which was a obvious lie as the banging and drilling happened all day, all weekend. You need to warn people prior to booking that there is construction work in progress. <br> In the corridor there was also a sewerage smell with our wash hand basin consistently being clogged up. <br> Overall it was the worst hotel and service we've ever encountered....DONT STAY THERE!!!!!
Dear Justo,
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun ShareTeam
Best regards,
Dear Justo,
Thank you for taking the time to write to us.
We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.
Thank you for giving us the opportunity to assist you.
Kind Regards,
The Sun ShareTeam
Best regards,
