SunCity Valley of the Waves

I am really sorry for having to write this review & didn’t have another choice, as I have made several daily complaints to both staff & lifeguards at the Valley of the Waves.

We are vacation club guests & booked in on Friday 4th April 2025. On that day we visited the Valley of the Waves twice & on both occasions the Aqualoop was mot working (something with the mechanism/ magnet that releases the drop plate, as for everything else on that ride seems to be working / functioning 100% the waterflow etc). I did ask & was told that it was reported to maintenance.

Since then, we have visited the Valley of the Waves everyday & same happened, same explanation was given. Today is our 5th day here & the Aqualoop is still out of order / not working.

I know this is a major selling feature of the Valley of the Waves & it being out of order, detracts grom the experience.

Furthermore, as for 80% of the staff (much more so the "lifeguards"), they are unhelpful, uninterested, lazy & consumed by their cellular phones, more than half even wearing earphones too, not even trying to listen just pointing the guests in an direction.

After I was told to make a complaint to a given e-mail address, which I did with no avail. I also included various customer complaints e-mail addresses & even sent out a further set of e-mails to different available addresses. 24 Hours later, still no response, only an automated one (from the head of department, as I was told) stating that she is currently on leave & not able to respond.

This might have been our families 10th visit to SunCity & honestly, with the evident decline in every department, selling feature & general lack of attention to detail, we will surely not return and share our foto's & observations to everyone we know.

Also, two years ago we visited for a weekend & then the Aqualoop was also out of order.