Suncity hotel, poorly maintained, selling people short of an experience

Stayed at the Sun City Main hotel. Family of 16, booked four rooms. We booked and paid for superior luxury rooms. We arrived at 10 AM and ensured we checked in early. We were told to return at 2 PM to ensure that the rooms are ready. Upon our arrival at the rooms, we noted that these were not superior rooms at all Only one room was in fact, a superior luxury family room.

Superior luxury family room per definition has a larger squares, double basin, and a larger bathroom. We were quite shocked to learn that we were given these rooms, without pre-notification that we were not being given what we paid for.

One of the rooms was stinking of a damp smell. In fact, we could not even occupy the room as our chest was tight, as we asthmatic.

It was grossly unacceptable as after four hours of waiting for a room, which we thought was ready. We were not even given the correct room and neither with the rooms in a condition which guest could occupy.

If we had not given one correct room , we would’ve never had known that the rooms were incorrect, and Sun international would have gotten away with charging people for a product which was not delivered.

Ensure that apon check in, you validate you given the correct room type always, and make sure that you always report issues.

The hotel lifts do not work, and the floor numbers are not reflective correctly. The reception area has no air-conditioning for four months now as per the workers who are sweating whilst they are serving you.