Sun Vacation Club Sun City Avoid at ALL Cost!!!

Booked a 3 bedroom unit at Sun vacation Club Sun City from 19-21 March 2021. We often go to Sun City and always stay at the Sun vacation Club. Also bought 4 timeshares at SVC. We are used to excellent service and value for money when staying at the Sun City but this last experience was the worst ever. Upon arrival we were informed that the unit they reserved for us was no longer available. Spoke to Christine early morning on the 19th and she reserved a unit for us. The manager allocated another unit to us. The unit was dirty and the cleaners left all the windows open. The unit was full of insects (grasshoppers, spiders and ants). had to call room service to bring us a wine bottle opener as there was none in the unit. We were not provided with an inventory list to actually take stock of everything in the unit. We had two allocated parking spaces but someone else parked on it for the duration of our stay. Security did nothing about it but clamped the wheels of the cars on the 2nd last day of our stay. Did not provide us with any feedback as to if the people were fined or anything and told me it was information they can't share. Our unit was run down. paint falling of the walls, etc. Could not use the bath in the main bathroom as the plug was not sealing. I asked the to repair the shower door of the bottom bathroom and they never did it. The pantry was also a huge disappointment. Wanted to buy meat and margarien the first night but they did not have any. In fact they did not receive any new stock of meat for the duration of the weekend. No potatoes, no lettuce. The pantry used to have a variety of stock but this place is going down. Our safe did not work in the unit. We asked for a remote for the DVD player as there was no remote for it in the unit. Housekeeping brought one two hours later. Could not get it to work until we realised there were no batteries in the remote they gave to us. There are many more things hat were wrong in the unit but I am not going to mention it all. I did complete a survey as requested that someone from management contact me. It's 8 days later and no one contacted me. totally unacceptable and we are now considering to take legal action to cancel all 4 of our timeshares at Sun Vacation Club. Sorry to say but the place is going down. Thy even discontinued the luxury buses and one has to take a bus trip to the valley of waves in buses older than the mountains. Also not sure why members and loyal supporters and people who pay their annual levies are not allowed to use the gate to the nature reserve. Only safari vehicles are allowed and you have to drive out of Sun city and go trough a location if you opt to use your private vehicle for a game drive. this does not make any sense. We like to use our private vehicle as it is at least 10 times cheaper. Thanks.