Sun Vacation Club membership failure

Having joined the Sun Vacation Club where The Aviary was allegedly refurbished in 2018, I in January 2023 raised concerns about buyer's remorse as there were issues regarding the units where it had not changed and was still in the same state, we saw them in a few years prior with cracked tiles and general maintenance that had not taken place and it still showed.

Having been officially welcomed on the 26th July 2022 with membership number is M95254 which comes with discounts and benefits (if you have the card), still having received not my card and having just been back to The Aviary this weekend past, the card is still not available as I am still too new to the scheme to get one. Having now tried a few times to get the card to get the benefits and still to no avail it adds to the bitter taste of not getting what you paid for.