Sun Vacation Club impossible to get a statement to pay your account on time.

I have been trying to pay my Sun Vacation Club Account since October. Sun Vacation Club Levies Department don't send levies statements, but they send you notices to say your levies are due. I chased and chased my levies statement so I could pay it. I sent reminder after reminder. I finally got a statement and paid the amount, even though my account reflected as paid. I had removed a debit order years ago, but someone put it back on my account. I paid both amounts to my husbands levies account. Still no-one has allocated my payment. I have sent both proofs of payment. I have sent the manager Lutchmee a paper trail of emails showing that I have been trying to pay my account with no success. No-one responds, no-one tells you why you're being charged late payment fees. No-one explains why statements aren't emailed out on time. No-one is accountable.