Sun Vacation Club from Sun International *****ing money from its members during COVID!!!

We have a peak week time share with Sun International’s, Sun Vacation Club in the July holidays. In April of this year we requested that our points be spacebanked to be used as RCI points at a later stage. We were originalle helped and advised that we need to pay our anual levies first before this can happen. During this period COVID happened and all the challenges happening with it. (At this stage we did not pay our levies yet) When I started enquiring again about the levy payments, I did not get any feedback from any one at Sun Vacation Club as every body started to work from home. We all had to do this and we all had to run our businesses and jobs from home, so I don't know why my mails and phone calls could not be answered. I send another mail just before end July and then I started to phone everybody to get this info needed to get my points space banked. We all know that there was no holidays and hospitality happening during lockdown. When I finally became very insistant that I need the issue resolved, I spoke to Siwe Sithole and Imelda Letshufi who were both VERY UNHELPFUL. I was told that the grace period was until end July. My mails were never answered and as mentioned, I sent a mail before end July. If it was answered the isuue would be resolved before end July. We eventually paid our levy in August but was told that we lost our points. This is unacceptable to us we tried from our side to resolve the ussue via mails and phone calls, but did not get any replies from any one. But due to the lazy incompetance from Sun Internatinal employees, the time lines were not met! I did not expect this kind of service from a respectable company such as Sun International. All I want is for my points to be space banked. COVID affected us all and I feel Sun Vacation stole my money. Money that could have been used for very urgent payments as I was reterenched due to COVID!!! This is very unprofesional and unacceptable!!!! I have really tried to resolve the issue from my side, but was met with unfriendly and unhelpful people from Sun International.