Sun vacation club

I am extremely disappointed in the customer service level received to date regarding the below mail.

Leon Raman sent me a text message this morning "Good morning mr cloete trust you well i saw the email you sent to me and it sent to kaitlyn aswell you will receive a call from head office" and gues what as usual - no body could be bothered to pick up the phone to call me.

We regretbly signed up for vacation club - or should I say was pushed to sign up under the false pretenses by the salesman Leon Raman around September/November 2022.

We have been trying on numerous occasions since November 2022 to sort things out that were promised to us by Leon that is clearly evident he **** to us in order to make a sale, and it shows that is all sun international care about is making a sale.

Despite numerous emails and attempts to resolve, no-one from head office even bothers to resolve or reply.

Now we just get ignored on any and all attempts to contact anyone.

Sales man once again, promises that head office will call to discuss - yet no body does.

All sun international is worried about is making a sale and they have zero customer centricity.

My advise to everyone is to be very careful and weary when approached by vacation club sales and don't beleive any of the stories and sales pitches they tell you. It's all lies.

It's now time that I take all of this to social media for everybody to see and know what to expect from sun international as a whole.

I am extremely disappointed that an establishment such as this conducts its operations in this manner.

Rule 1 of hospitality - CUSTOMER IS KING AND IS ACTIALLY PAYING YOUR SALARY