Sun International Vacation Club ******* and ****s

I have been disgusted and massively disappointed with Sun International’s Vacation Club. I made a booking online for 3 nights in April and paid the deposit through the portal. I waited several days to have the booking confirmed and when after a week there was still no confirmation, I called them to find out why. I was informed that it was because I had not paid the deposit. I sent through the proof of payment and waited. Again, several days passed with no word. I waited again until I was sure the money had cleared from my account. I called again and was told that there was no record of my payment. I resubmitted the period of payment and finally received a confirmation of my booking. Subsequent to this, the competition for which I had booked the accommodation was canceled and so I called to cancel my booking. Terms of the booking clearly state that there is no penalty for canceling up to 7 days in advance. When I called to cancel, I was told that I would be refunded within 7 days. 10 days passed. I called back to be told that there was no record of any deposit paid and therefore I could not get a deposit back. I resent the proof of payment for the third time. Nothing happened. I called back and asked to speak to a manager. In the meantime I started receiving emails from the Vacation Club telling me that I had forfeited the booking because I was a no show. They provided me with dates I had never booked and a reference number that was not mine. When I discussed this with the manager he told me he would look into it and get back to me. I didn’t. I called again and he then told me that although I had forfeited the booking (I had not!) they would reimburse me within the week. They still haven’t. They are a bunch of *********** ****s and *******.