Sun international Sibaya mocks its customers

If you are planning to have a peaceful holiday in Durban with family. Do yourself a favor and avoid going to Sibaya sun lodge. From damp in the rooms, leaking showers and most importantly petty canteen staff who made my stay what I did not imagine it to be as it was my mother's passing anniversary.

After complaining about the difference in customer service, to what I usually get when I visit other sun international hotels - all I got was gossip to my ears, and smug impolite faxes. Once I sent the complaint- I was then offered a slap in the face as a courtesy *** a Flippin breakfast at the same place I am complaining about - mind you I stay thousands of kilometers away in Pretoria.

Help me make sense of this? I still maintain that I was ****** ofcmy hard earned money with this holiday and deserve a complimentary 2 night family stay with meals...as I had booked for 4 nights in Sibaya.

*I am still hopeful that somewhere in suninternational - there's someone who values my loyalty for decades - MVG ***