Sun International Service - shocking!!

I had two rooms booked the SOHO (hotel) from 22Dec18 to 25Dec18, for which I paid my deposit. The week before we were due to arrive, Sun City was hit with an ********** hail storm which caused a lot of damage. We waited to hear from Sun International or the Hotel directly regarding the status of the accommodation and whether or not our getaway was still possible. 3 days before our intended arrival, we called Sun International reservations to check on the state of the hotel. They were unable to provide any details and suggested we call the hotel directly, which we did. The receptionist at SOHO informed us that the hotel was closed until early January due to damage caused by the storms. We enquired about a refund or re-scheduling and were informed that we should contact Sun International Reservations in this regard. I have e-mailed on numerous occasions without any response or courtesy call.

It is quite shocking that a reputable organisation of this nature did not contact us regarding the hotel closure, and have subsequently chosen to ignore my e-mail correspondence enquiring about the refund process. The Terms and Conditions do not provide any details relating to an act of nature and terms relating to refund in that case.

At the very least I would expect to be contacted in this regard.