Sun international service levels deteriorating amongst competitors - Close my account and wife's account

Date of incident: 30th November 2017 My account number: ********** 145 Wife account number: ********** 733

After much consideration and weighing out the other casino's that I frequent, I regretfully will have to close my account ********** 145 as well as my wife's account ********** 733

You guys messed up my birthday. The was an issue with my bookings at carnival and then after I drove off to return home you guys asked me to turn around to resolve the issue which I did only because I was late for my year end function and had to make a decision to salvage and get to my function rather late than not at all and not ruin it for my children.

This is not the first time I have experienced poor service deliveries from you guys. When I visited Morula a while back, 45 minutes later we left due to an incident which was poor management from you guys allowing people in the pools with drinks when you clearly do not which led to drunk people around our children fighting.

I have to say though all my experiences at sun city has been great and the service brilliant. You guys should take something from this establishment to improve across all the others.

I have been years with you guys and so has my wife but i believe that the experience has left a sour taste in our mouths and believe that your competitors right now treat us far better than you guys. It is sad that it has to come to this but we can enjoy our gambling at other establishments that will treat us right all the time.

Please cancel both accounts.

Regards,

CS Murugan ********** 691