Sun International Non existenct support service!

I am truly so disappointed with Sun International and your systems! After many years of being a loyal client, diligently paying all levies (verify your own records to confirm this ), I took the morning off to make my booking for 2022 which opened today 1st December, 2021. Check you call center, I called yesterday and verified all is in order on my profile / membership account. This morning, I believe I was the first person to get through to your booking agent at 8am promptly only to be told my account is locked due to levies?? And he cannot assist me?? I called your central number and got transferred on both occasions to various agents who don't answer their phones albeit in business hours and I cannot leave a message, as their mail boxes are full?? Do these people even work and between 8am and 9:30 am, could not even 1 agent clear their 'full mailboxes?'

I emailed twice this morning with no actual reply other than your automated response.

Why, after alll my effort, payments, sacrifice and planning am I seemingly being prejudiced and more especially since I got through at 8am??

I would like Sun International to show some care and sort this matter out Today.