Sun International Menlyn is ******

So my wife bought her first ever car on the 20th of August 2021. A brand new VW Polo. So to celebrate this achievement, I took her out to Sun International in Menlyn the following weekend- 28/08/2021. This had always been our favorite place to hangout but little did we know that day was gonna turn into our nightmare and expose how little Sun International think of their guests! It was around 21h25 when we were leaving their premises through main exit gates that one of their security guards who operates the main roller gates mistakenly closed the roller gate as the car was driving out underneath, as a result it (roller gate) scratched the entire roof of the car, taking out the antenna and left a scratch on the windscreen too. The security guard's name is Mr Thapelo Tembane. He wrote a statement statement that night admitting to his mistake and this was done in the presence of his supervisor Mr Wessel Mnisi. Pictures were taken and we were promised this matter would be resolved expeditiously and amicably as there was footage and the mistake clearly on their side. We waited to be contacted but nothing happened. I had to drive back there and got hold of their Fidelity supervisor on the day Mr Calvin Mkansi who said he was aware of the case but the person on whom it is assigned (Mr Simon Tshelapedi) was on leave on the day but will get hold of me the next day when he's back on duty. Again 24hrs passed and no one contacted me. I had to call in again and got hold of Mr Patrick Buthelezi (the only guy who's been at least helpful), he forwarded and email tagging Simon and every "relevant" person on their side and only then Simon rep**** to then asking about the nitty-gritties of the case before he can lodge a claim. They first said I must tell my insurer to deal with their insurance! I had to tell them I'm not intending on claiming with my insurer and ruin my claims history and pay an excess over something they should settle out of their public indemnity purse and put me back to the same position I was in prior to the damage. Their Operations manager's Mr Bryan O'connor only reply was that the matter is being "investigated" and they would get back to me shortly. Needless to say this has never happened and now not even replying to my mails. I have a strong belief that this is because I am a black person and also not a public figure as it beats me why such an issue would not be resolved by such a big establishment after such a long time. We are stuck with a damaged car now because our only fault was visiting Sun International. I would really discourage anyone from spending their money there as customer service and reliability means very little to them. I sent them all the quotations as requested Patrick and Simom and the claim is around R13 000 but still getting this run around. I have decided to now escalate this issue to the Ombudsman and Small Claims court which means I'd now have to claim for way more than this initial claim due to what they have put me through. SUN INTERNATIONAL DOES NOT CARE ABOUT BLACK CLIENTS!!!