Sun International double charge

My friends and I spent two nights at the Cascades Hotel at the end of March. We booked on Safari.com and while checking in my friend provided her credit card details. The full accommodation amount was charged to both Safari.com and my friends credit card.

An endless stream of emails and phone calls later I am still awaiting a refund from Sun International. I have provided contact details/reference numbers for Safari.com who have confirmed the full amount was paid to Sun International and copies of my friends credit card showing the full amount was deducted.

Thanks to Julia Kitsa for attempting to follow up and provide some assistance. It seems the other admin staff are just really good at passing the buck.