SUN INTERNATIONAL / CARNIVAL NEEDS TO UP THEIR GAME !!!!

Carnival City, sent out communication, saying that the they were closed for maintenance on Sunday the 17th of November reopening at 13H00 on 18th of November. Well when we got there at 17H30 on the 18th of November, Casino closed. No communication was sent out. We went for supper, and by 19H00 there still was no communication from the Casino. We waited at the entrance to see what was to happen. No MGV staff, of managers out in the public to inform them what was going on. My husband asked a security person if he could just give him a chair to sit on, Security guard was very rude, told him to go sit in the bar. Eventually when we got into the casino, I went to the MGV to complain and I have never seen such a rude and bombastic person in my life.

When I went back to my husband, who was playing, we found a beggar on the floor, do you think I could find a security guard, no where to be found, had to request the technicians on the floor to get security to sort it out.

I have phoned and left a message for the General Manager of the Casino to phone me this morning, as yet not done.

I am sorry to say, the delay of 6 hours, show the people who were working on the upgrade, maybe were not qualified to do so, if it was 6 hours over run !

Please don't tell me you sent out communication as to the delaly, neither, myself / husband/ son, or colleague (who is a platinum cold holder) got any communication in regards to the delay of coming back on line