Sun International a disgrace on every level

Booked and paid in full for 2 rooms at cascades (R9942) for 1night in December… was booked mid October and subsequently cancelled on nov 2nd due to change of international flight schedules… after almost 30 emails and phone calls , sun international have still not got back to me regards the refund that they advertise extensively as being ‘ in full within 14 days of cancellation’ the auto-reply emails are a waste and no one can put me through to their correct department or a manager to discuss… I even went to their offices in Sandton to try to find a manager to speak to and was denied entry , only to have a telephone clerk call and tell me nothing … Sun International are guilty of misleading representation AND false advertising! It’s hardly surprising so many businesses are going under in SA … they’re all employing *****s to do nothing in management with no ability to resolve anything at any time … I also want my money back , and will never ever use them or any of their facilities again , nor recommend any to others… they deserve to go out of business . If this is an example of how companies in SA operate , then SA Inc is in enormous trouble . We are bored of being treated like mushrooms - kept in the dark and fed b/s