Sun International / 21 Days to refund me / Promises continually made / ********* Conduct

#Sun International

Why do i need to turn to HelloPeter to get Sun International to process my refund for accomodation that was cancelled during the prescribed "No Cancellation Fee" policy?? over 21 days ago!

The booking was cancelled on the 8th of December - THATS 21 DAYS AGO if you care to check your calendar!

I received the email confirmation of the cancellation - which i extract for you below!

Booking cancelled (BMTYIRZ) Your reservation has been canceled. The prepayment will be refunded. We invite you to make a reservation in the future.

I have called and spoken with your central reservation team 3 times - each time a promise made that imy refund would be processed THAT DAY, and appologising profusely for the omission. What nonesense!

This is completely unacceptable, ********* and certainly not becoming of an international hotel chain.

I hereby demand the return of the monies rightfully owed to me immediately!

Is this what has become of Sun International? Are their glory days truly gone ?