Sun International - 10% Early booking discount and customer service

We have been trying to make a reservation for 2 nights at the Cabanas Hotel in Sun City for the past week and a half and the service that we have been receiving is beyond poor.

On Sun international's website they are advertising an 10% discount if you book more than 60 days in advance (we are trying to book for September 2021, so this complies with the criteria).

The 10% discount is not automatically app**** upon booking online and this can become quite an significant amount.

I've had three experiences with different consultants at Sun City and none of them could assist me and the feedback from each consultant was different to the next one.

13/04/2021 - I phoned Sun City's reservation department whereby I explained my scenario of the 10% discount which is not being app**** upon making the booking, nor does the 10% discount apply when at the payment page. I was on hold for about 10 minutes, the consultant then advised me that he will speak to his superior and came back to tell me that they are unable to assist me at the moment, but an consultant will be in touch within the next few days to assist me with the 10% discount. I gave my contact details and am still waiting for my follow up phone call.

16/04/2021 - I sent an e-mail to the reservation department (***) stating the same scenario and adding that the consultant as per the communication dated 13/04/2021 has yet to provide me with further feedback or assistance to get the 10% discount app****.

17/04/2021 - I received an e-mail back from the reservation department stating that the 10% discount for early booking has been discontinued.

I immediately sent an reply on this e-mail stating that the 10% discount is still advertised on their website and that the previous consultant advised me that I will be assisted to apply this discount. The adverti*****t for the 10% discount is currently still on their website: https://www.suninternational.com/sun-city/specials/advance-purchase-booking/

19/04/2021 - One of the reservation consultants just gave me a phone call to discuss the above matter. She advised me that the she cannot assist me to apply the 10% discount and that I can send an e-mail to their complaints and suggestion e-mail address to make an suggestion surrounding the discount which is not app**** automatically. This conversation went back and forth, her telling me the 10% discount is automatically app****, which I can see it isn't. At the end of the phone call she advised me that I should either make the booking with the current rate or should not make the booking. Shortly thereafter I was still busy talking to her and it seems as though she put the phone down in my ear. I was hoping that the line perhaps cut out and that she will phone me back as we were still busy with the conversation, unfortunately this was not the case.

This to me is unacceptable for customer service. The first consultant stating that someone will come back to me assisting me with the discount, which never happened. The next one stating it has been discontinued, which I can clearly see is still advertised on their website. Then the third consultant basically telling me that I should just accept the rate as is or not make the booking or I can e-mail their complaints or suggestion department.

Surely you would expect better from an international company?