Sun City Vacation Club

We stayed at the Vacation Club at Sun City, midweek. We arrived back at the unit at about 16:30 on our last day. Opened the door and there was a few inches of water pouring out the door. Apon further inspection, the pipe under the kitchen sink had burst. So not really something you can control but that wasn't the problem in this case. After finally waiting for the phone to start up(key card power) , my daughter who is 18 months old slipped and so did my nephew. Lucky they weren't hurt. After speaking to someone at reception, they said that maintenance would be there shortly. 30 minutes later no one had arrived. I call reception and asked(I would assume that in a situation like this, I would have got offered to be moved) if I could be moved to another unit and one close by. Finally the maintenance guy arrived to fix it, only an hour and a bit in and some of my cloths and my daughters duvet was soaking. Further more I was not offered assistance to move our stuff to the new unit and it took about 2 hours to do so. By this time the maintenance guy said staff would come to clean the unit and that never happened. In these hours I couldn't assist my wife and daughter, for bath and dinner time as I was moving all our stuff to the new unit. There was NO apology from anyone, no assistance in moving our stuff and very little concern for what was a great holiday but had to spend my last evening sorting the mess without any help from Vacation Club. Again when I checked out this morning, very little concern for what had occurred. Messaged another staff member and said someone would be in contact with me, I still haven't heard anything and it's been 3 days!