Sun City Transportation and Poor Communication

I am writing this to express my deep concern and dissatisfaction with Sun City's management and employees. I am a pilot from Johannesburg, I called Sun City on 26/05/2025 to check how transportation works to get from Pilanesburg Interntional to Sun City, to which they said I should call anytime and they will come pick up, on 02/06/2025 I landed at Pilanesberg International and called the *** number, dialed 3 and they put me through to transport, I spoke to the guy on the phone to which he told me it would be R1000 cost, which was not the procedure to my knowledge, I then called again the same way and a lady answered to which she did not understand what my request was, I told her I am a pilot and need transportation from Pilanesberg to Sun City, which may I add the chain of communication and understanding of employees at Sun City is very poor. I then arranged an Uber because I was not going to waste my day stressing over Sun City's poor understanding. I get to Lane 4 at the entrance to which the lady again does not understand that I am a pilot and requested me to go to the garage and buy tickets for entry which again is not how it works to my knowledge . I then got to the information desk to clarify the situation to which Patience was very understanding and accommodating and then called Hope, who was also kind and understanding and confirmed that what I was saying was correct according to her knowledge and experience. We tried to speak to all departments but NONE of the departments wanted to take accountability on anything and they were very not understanding towards the situation and the lady we called at entrance said, "There is a misconception about pilots entry that only pilots with passengers staying at the resort are allowed free entry", again this is not according to my knowledge and experience.

I would like to make this very clear that in Johannesburg we have a wide community of pilots who have been to Pilanesberg to which whoever I asked, ALL have not had the experience that I had , my First Officer had been to Sun City as well and she as well has not experienced this before and it is very unfortunate because Sun City is a place I often visit. I have no idea what happened on the day with regards to chains of communication etc. However I would like this matter resolved and communication within Sun City's management and employees be improved.