Sun City - The Palace is awful !!!!!

My most recent stay at Sun City, The Palace. My booking was for 27 -30 Sept’20. My booking was made specifically for the Cascades Hotel. There was no indication that the Cascades was unavailable at the time of my booking and all confirmations received was that by booking was for the Cascades. (see attached confirmation dated 22/09/20). On Saturday afternoon (26/09/20), I received a call to advise that the Cascades is closed and I will move to the Palace. Without any choice and left with no alternative as leave was booked and more importantly the kids were looking so forward to the much needed break, I had to accept it.

1. Check in took more than 30 min due to my reservation not being moved from the Cascades to the Palace. 2. The bathroom had a stench of urine and leaked, I made several calls to address the matter on the 1st night of stay, the maintenance person came out and said it was sorted, but it was NOT, for the duration of my stay. 3.The wash basin gets clogged and the water stands for a few minutes ? 4.Given the above mentioned points the unhygienic factor is inexcusable - more so during these Covid19 times, where extra precaution needs to be adhered to. 5.Turn-down happens at 21h30 ? Clearly this was planned without having any idea about having small kids and the fact they go to bed much earlier. 6.staff at the Palace are non-friendly and have no customer focus, it appears that they really don’t want to be there. I feel like I was ****med into taking the booking, being advised at the 11th hour of the change, if there had been timeous communication or it was transparent at the time of my booking I would have waited for the completion of the Cascades and then made way to Sun City. The experience has really got me to question the ethics of how this was done and find it extremely unprofessional in the manner of how staff interact with loyal customers.