Sun city Soho Hotel was pathetic

I made a booking with sun international to stay in sun city from the 9/11/2020 to the 13th. Upon arrival service was awesome just as I remembered It all went down hill from the 10th I woke up to no hot water in my hotel room I called reception and reported the incident but 45minutes later I still had no follow up from the front desk I then called back and requested a manager who then informs me maintenance only opens at 8 so I guess I just had to wait till 8:30 to be help . My family and I them get done for breakfast no halaal signs anywhere to be seen I then ask the person making the eggs if it's halaal she says I don't know?? My question is why have staff making food in the halaal section who does not know what halaal is? Are they not briefed . That made me uncomfortable cause if she doesn't understand what halaal is she could mix non halaal items on the grill for sure. I also noticed all the halaal food items were closed with no discription of items in them while the non halaal section had clear discription and was openly displayed . I felt like the halaal section was not a concern I felt it. The Wednesday I ordered ro service which took 45 minutes for hot chocolate Another disappointing lack of service. The Thursday morning breakfast yet again was a disappointment the lines were insane and I noticed the chef making the eggs seemed new he put bacon above the grill on the heater and right next to it was my halaal saugages as soon as I get to make my eggs get told the grills are off there's nothing they can do. I asked for the manager but no1 came to see if myself and my family was ok. We pay for breakfast but hardly ate because the electricity was off. We walked out of there hungry and angry. That same evening I ordered room service which took an hour and half I then called to follow up and theylady says no1 was home but we were waiting for our food eventually the food comes and the lady admits she went to the wrong room. I have a 3 year old son who was starving he grabbed the food as soon as the roomservice arrived .As I was telling my sister the terrible experience she tells me her house keeper at the vacation club tells her she cant work in such conditions . She came to clean while my sister and her family made breakfast . What is going on with sun city and the service utterly disappointed and frustrated with the lack of service and disregard to religious or dietary needs for my family. Waseela Miller