Sun City refuses to compensate after failing to deliver on a promotion deal.

For our anniversary, I decided to book accommodation with Sun International at their Sun City resort this year (2017). We booked a golfer/non-golfer deal for 2 people. As part of the deal, I would have the opportunity to play golf at the Lost City and Gary Player Golf courses. After the package had been paid for, I started making inquiry regarding possible tee times, to book my golf days. It was then that I discovered that the golf bookings desk, can't assist me with my tee time at the Gary Player GC. Upon further investigation, golf bookings finally informed me that the Nedbank Golf Challenge (NGC) was brought forward this year and the course will be closed during our stay and therefor I can't redeem the deal/voucher that I had paid for. After going to Sun City for years, attending the NGC as a schoolboy and a student, it was a dream of mine to finally play the great course. Sadly, this would never happen. I remained in contact with the service desk and golf bookings, sending various emails and making phone calls to try and resolve this issue, but there was no help or intent on their side to resolve the issue. They finally offered me another round at Lost City, but this was unacceptable to me, I was not going to play the same course twice. During our visit I also tried to resolve the issue, but the Guest Relations Manager and Rooms Division manager (Martin) never came back to me with any suggestion or solution. I must say, for an International organization like Sun Int, it is quite pathetic that they would treat their customers like this. The fact that the 2 departments within the organization can't sort our an issue like this, isn't a good omen for the future of the organization. I very much doubt, we will ever attend one of their resorts again. Not after this ********** customer experience.