Sun City of poor Service, lost city Palace

Safety and Security,We had checked in on the 6th of Jan2022,at the Palace of the Lost city went out for drinks on our return someone entered our room eat the threw the milk containers and left,We reported it to the manager on duty Vuyo,who promised he would come and investigate, never did, security arrived only 28 mins later, After several phone call we went to the reception met the duty manager Christin, who as no customer service experience was rude, unfriendly and did not respect our concerns,Should not have been at the front desk for Customer, Kabelo the duty manager was also very unhelpful and kept blaming the incident on ******s we were here for 3 nights and have not seen a single ****** just a cover up for breach in Security, Rooms had no cold water reported it it was only resolved after 8 hours, Client services manager Francois promised to investigate and report back still no response,Most unpleasant stay at Palace of lost City,