Sun city lack of disabled parking

So we visited the resort in February some time I phoned prior to advice that I have a child with a disability in a wheelchair as well they said all is in order we arrived at the cabanas firstly they gave us a room that was already occupied they than gave us another room the water was ice cold I was traveling with a one year old and my disabled son oh k that donw the manager agreed than to move is to so ho guess what no disabled parking oh k settled in finally late at night the next day to my dismay there was no vehicle to transport us to the valley of waves etc so we had to take out our car n they refused to let us in disabled parking even thought they could see the kid countless times this had happened and when they finally do open its about 20 min until they arrive to open or close called the resort and they took long to reply promised to help when we come back bit sadly no compensation no discount my child could have been hospitalized because of the cold water as well as the inconvenience and frustration for the parking mafe him very anxious sun city is supposed to b world renowned and there disability facilities should b I order