Sun City is up in smoke…

Sadly, once a popular icon of South Africa is declining at an alarming rate. This resort is now old and tired. It needs a revamp.

I spent more time at reception than I actually spent on the resort. It was my daughters birthday but no one actually cared that we were celebrating a special occasion. From getting my booking wrong, to allocating us to rooms that reeked of block drains and sewerage, to not being able to find my deposit and insisting that I didn’t pay. I was just made to look like a constant fool by management. I even stayed the one night in the lobby because they wouldn’t relocate us because the resort was full. No one - not one single person from the staff, stopped to help. Everyone just ignored this crazy lady sleeping in the lobby.

I find it absolutely ridiculous that they allocate families with small children to rooms of substandard. Children need to breathe those disgusting smells. It’s an absolute heath hazard.

Come on Sun City - up your game or it will work out cheaper for us to fly to other destinations for a better holiday. If you add the atrocious roads and non-existent customer service, this isn’t worth the drive.

Managers also need an urgent crash course in customer service.