Sun City Hotel Poor Porter Service

Dear Sir/Madam,<br> <br> We spent a lovely weekend at the Sun City Hotel from the 26th of June 2015 to the 28th of June 2015.<br> <br> However, we were extremely disgusted with the treatment we received on Sunday when we were checking out of the hotel.<br> At 10:30am, I called the porter services and asked for a porter to come up to our room to assist us with our luggage. He arrived in a short while and packed our luggage onto the trolley, and we then proceeded to the lift. Unfortunately only one lift was working- we were on the second floor and needed to go to the third floor to check out. While we waited, the one operational lift came past twice but was fully loaded. The porter then told us he would use the service lift which was quicker, and he would meet us promptly at the reception area. I noticed his name badge and asked him to confirm his name which was Kagiso. We proceeded to the reception area via the staircase.<br> <br> When we got to the reception area, Kagiso was not there. I then decided to bring the car up to the drop-off area while my mum waited for the porter. I began panicking about 15 minutes later when he still had not shown up. We then complained at the reception desk to a lady called C