Sun City hotel and casino - old and poorly managed

We checked in on the 23rd for a 3 nights 4 days holiday- what a time in hell at the Sun City Hotel. The hotel room had brown water and not only was its color but **** running out the taps. The tub, toilet shank and basin all the water was dirty. Room 407 then moved to 402 it was all back rooms or old disused rooms. As if the holiday in hell was not done , the man who is the food beverage manager was worse and the surbodinate supervisors. There was a Christmas dinner which we had paid for at check in but it would seem their systems are not linked. There was a long queue and we waited from 18:20 until reaching the serving counter at 19:40. The embarrassment to be told you hadn’t paid and the burden of proof, on you, for us to access the Christmas dinner. That so called F&B manager and all the subordinate supervisors, *********** not to have printed out the list of paid up customers for their dinner event to have been smoothly organised or managed. The surbodinate manager and the F&B manager (restaurant patrons) you would think they are not trained, perhaps they are the long serving personnel in the company put into senior positions but incapable of addressing conflict and managing reputation of the brand.