Sun city - Cabanas

Booked in on Thursday 19 August, was looked past by most of the staff working there. The receptionist was welcoming and the check-in was prompt.

That evening there was no hot water. Reception was informed and we were told to leave the water running for 30min and it should get warm. This did not happen. The following morning the water had not been sorted. We left the water running for 1.5 hrs , and made multiple calls to reception with them responding that maintenance and management were attending to it. Eventually reception stopped taking calls altogether. In a span of 2.5 hrs there was no hot water, no feedback from reception or an apology for the inconvenience.

Breakfast was held at the Soho hotel. We were told that they couldn't see us booked for breakfast, which we were. In general, the staff were not friendly. Sad to see this type of service. I have stayed at Sun city multiple times in the past. Things have definitely changed, and not for the better.