NH
Nelis H

1 reviews | Active since Oct 2011

03 Feb 2015, 12:41

Sun city 5 star Prices 3 star service ??

November 2014 - The wife the kid and i was day visitors at Sun City (out of season)<br> 1. Entertainment Centre display - lights not working.<br> 2. Pool at Cascades has broken tiles and loose rocks that was supposed to be cemented in place.<br> 3. Restrooms at Cascades were dirty(muddy) no cleaners available.<br> 4. Valley of the ways - just for the matter of fact Beach Cabanas was allowed.<br> 5. Not all the food on the menus was available, No sugar free drinks available.<br> <br> December 2014 (in season) -Day visitors<br> 1. Entertainment Centre display - lights not working.<br> 2. Valley of the waves - no Beach Cabanas allowed ???? Call Junior(Manager)<br> 3. No umbrellas available.May not take my own Beach Cabana<br> 4. When inside 4 Beach Cabanas erected call Junior(Manager) He can't do anything about it.<br> 5. Please explain that to me.<br> 6. Cue for ages for food and entry -GET MORE TICKET BOOTHS AND FOOD COUNTERS.<br> 7. Again no sugar free DRINKS and not all food options available<br> 8. BTW this was the same frustration December 2013..<br> <br> I don't know what you will do to get me back at Sun City, but i will definitely tell everyone i know about your<br> poor management and 3 star service. Sun City has become a THIRD WORLD DESTINATION

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Replies (1)
Sun International
Sun International's reply04 Feb 2015, 15:13
Official
Hello Fonkie,

Dear Nelis,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Voice of the Guest Team