stinking cascades hotel room

My husband and i arrived all excited for our honeymoon. We get to the hotel room and the porter opens the fridge only to find something rotting and stinking so badly we had to stand outside the room. We tell the reception but they cannot give us a room of the same caliber only they can degrade the origanal room to something less as nice. We complain to the hotel manager on duty who takes one hour to assist us with another room. Suddenly another room of the same standard that we exists. The manager tells me sorry he was too busy other things so he could not see to us as guests. Firstly poor hgiene and secondly poor customer service. What a terible start to our honeymoon. Thanks sun international and cascades for making us never wanting to return.