Still awaiting my payment reversal which I was promised would be done on the 25th December 2016 already

<p>23 days after I was given a different price for Christmas lunch last Christmas by the staff at The Peninsula Restaurant at the Cascades Hotel in Sun City I still await to be refunded the difference as promised by Zanele Dlomo the food and beverage coordinator. I have sent numerous emails and now involved the hotel manager Hopewell Dlomo and still no luck. When I was at the hotel I was promised this payment that same day and now that I am out of sight everyone just keeps passing the buck and I keep being sent forms to complete and several days later after sending back those forms there is still no payment. This is such terrible service from a Sun International hotel especially considering that my family and I always stay at their hotels and now they are willing to lose a client and everyone else I know over R1100. The lady at the front desk burst out laughing saying "Shame is it too expensive for you" when I told her that the price she's charged me is not what I was told upon setting, so maybe that is the general attitude there is there. But I don't get how I would have even gone there if they think I couldn't afford it or maybe that's even why they are now not refunding me this money. Terrible Terrible service </p>