Stay in Cabanas @ Sun City with our overseas friends

<p>We visited the Sun City resort form 23 April 2017 to 26 April 2017 staying in the Cabanas. While at Sun City both myself and my friends from the UK completed the online survey on our expierence during our stay. In the surveys we mentioned the unfriendly checking staff, unhelpful and unfriendly casino staff we encountered and the very helpful and friendly porter we had. We also mentioned how both of our allocated rooms were already occupied by someone else when we got to the rooms.This surely is not safe. Room keys being issued double to strangers??? We also mentioned how although still being a nice place the resort does not resemble the Sun City we have experienced on our visits over the last 20 years, things seems to be falling apart here and there and the hot pools not working with no one being able to assist with further info!!!! . After submitting our online reviews we were contacted by the Sun City resort team requesting contact details which was provided. On the 27 April 2017 I was assured via "facebook messenger" that a member of their team would contact me. It is now 18 May 2017, my friends have returned to the UK and no promised phonecall. Is this the kind of customer services the Sun City team provides??</p>