Stay Away from Sun City Vacation Club

Having been a long-time timeshare owner, I must unfortunately conclude that this investment has not delivered the standard of service that one would reasonably expect.

Below is a summary of my experience:

Initial Unit Condition: Upon check-in, we discovered that both bathrooms in the allocated unit were infested with flies. When we reported this, we were asked to move units. However, as we had already unpacked, we requested that the issue simply be resolved. This was agreed upon, and we left for dinner expecting it to be addressed.

Failure to Resolve the Issue: On our return, nothing had been done. When we contacted reception, we were informed that pest control had already left for the day. After much back and forth, housekeeping was sent to our room, only to inform us that they were unable to assist.

Forced Room Move at 23:30: We were eventually forced to move units at 23:30 at night, with our three-year-old child. The only assistance provided was a single security guard on foot. We had to move most of our belongings ourselves and were assured that porters would bring the rest of our items in the morning and that a manager would contact us to discuss the poor service. Neither of these commitments was fulfilled, and we again had to move the remaining items ourselves the next morning.

Issues in the Replacement Unit: The new unit had a bathroom basin with water pressure so low that it was barely a trickle. This was reported, but once again, no assistance or resolution followed.

Lack of Accountability and Follow-Up: The general attitude conveyed throughout our stay suggested that as timeshare owners, we are obligated to pay levies regardless of service quality, leaving us with little to no recourse.

Irony of Sales Call: To add insult to injury, I later received a call from a representative named Catherine, attempting to sell me an additional timeshare. Upon hearing about my experience, she promised that the “real manager” would contact me. I did receive a call from a gentleman who was genuinely apologetic and assured me that he would investigate and revert via email. Sadly, I have heard nothing further since that conversation.

In summary: This experience has been deeply disappointing and has significantly eroded my confidence in the Vacation Club. I would appreciate a formal written response addressing the issues raised above, together with an explanation of what corrective measures will be taken to prevent a recurrence.