gA
garth A

1 reviews | Active since Mar 2015

08 Mar 2015, 19:17

stay away from grandwest

I am a gold card member at Grandwest Casino I have been going their for the past 8 years. It use to be a thrilling experience but in recent times going to Grandwest has left me feeling very dissatisfied. All that happens their is they *****ing people's hard earned money. I use to go 3 times a week up until 2 months ago. I have spent about R10000 their or maybe a bit more per month and in 27 months I haven't walked out of their with anything no jackpot nothing they give you a R 500 in spins and your machine makes a noise like you have won a massive amount of money are they for real f them I spent close to a million Rand their and did not even get a measly jackpot like life of luxury f them. Then they try and entice people to play to earn 30 points in a single visit for a quarter chicken and chips Lol you have to spend about R4000 even more depending on how they have set your card to play for the day R4k for a quarter chicken and chips F you Grand West. I wonder what happened to the steak or lamb chops u use to offer for 30 points you cheapskates. Bottom line Grandwest *****s your money to do that they set your card not to win they set their machines not to pay.Stay away!!!

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Replies (1)
Sun International
Sun International's reply30 Mar 2015, 09:28
Official
Hello garthA,

Dear Garth Abraham,

Thank you for taking the time to Tell Us about your recent experience at the GrandWest Casino.

We will now be dealing with your complaint directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Voice of the Guest Team