Staff humilites guest

<p>When I booked in at Sun City vacation Club on the 3rd March 2017, the reception told me my stay was from Friday to Friday (full week). I gave them my confirmation and told them that I am only booked in for the weekend. She cancelled the transaction and tried again. It still said the full week. She then told me we might as well stay the full week as it is booked by RCI (I thought RCI made a mistake, but I have a lot of RCI points and instead of trying to sort it out while on holiday I will get someone to use the week) and she gave us the access tickets for the full week (I still have the tickets as proof). I did not take leave and my son and daughter in law was staying at the palace on Monday night, so I told them they can stay the week. From the Tuesday when they went back to the room at the vacation club, the key cards kept deactivating and my son went to reception on a number of occasions to reactivate the cards, Not one person said anything. On Wednesday evening at 7pm, my son went to reception to get batteries for the remote, as the remote stopped working. The reception Pertunia and her manager told him he was suppose to book out on Monday morning. He explained what happened and he showed her the access ticket with the date booking out on the 10th March 2017, She was very rude and told him if he does not leave now they will take all his RCI points and Someone obiously made a mistake with the access ticket (the way she said it was like one of us climbed over the counter and changed the dates on their system). I have no problem with RCI taking the additional points (as I thought that was what they were doing), but my son did not know what to do and he was very embarrassed as she made a scene in reception in front of everyone and humiliated him (she really enjoyed humiliating him and my daughter in law in front of the other guests, he then had to packed up and leave, like a ***** in the midle of the night. He then drove home on a very bad road at night and very upset, he swerved for a huge pothole that he only saw at the last minute and he damaged his car. I wrote to Sun International and Sun City, but I have had no apology or any reply, they obviously condone behaviour like that. Humiliating guest in front of all the other guests.</p>