Soho Sun City - pathetic holiday experience

It was my husbands birthday and the stay was far from the expected experience. In fact it was frustration and irritation more than enjoyment simply because the facilities offered were not operational and much time was spent with trying to sort things out. There was no hot water in the room. We checked when arriving and later after swimming, we still didn't have water to bath or shower. My 7 year old had to be taken out of a cold tub of water. In the meantime, as a parent it was completely heartbreaking for my child to ask me for hot water to bath with because he was cold. After much complaining and a waste of time by maintenance we were moved to another unit. The manager on site assisted by giving us a discount on our supper to make up for the inconvenience. Later that evening we experienced more frustration cos the air conditioning unit did not function. We were advised by the staff member on duty he will check for a mobile unit so we stayed up waiting only later to call and discover he didn't even make any further effort to assist. This was at 11h30 pm. The temperature could not be adjusted to warm the room and we had to switch off the airconditionong completely. The room was then stuffy and uncomfortable. We stayed for 1 night only and found more frustration dealing with issues and staff than actually enjoying ourself. We opted to book at Soho for a luxury hotel experience but without hot water and airconditioning it was like paying to stay at a shack. How is it rooms are rented at a premium price and are not checked by the hotel management. What a wonderful way to ruin someone's special day and a family trip because of poor maintenence and a dont care attitude.