AI
Alexia I
1 reviews | Active since Jan 2015
13 Apr 2019, 21:29
Soho casino, rude staff
Sun city SOHO casino, terrible customer service relating to receiving a card to play machines.
Nowhere clear does it say ID needed, so we stand in a long que to get a card and the attendant at the cashier desk in the main circle at the soho shook his head rudely refusing a card without an ID, we asked as this was a new thing if we could use our room number for details and he abruptly shook his head again saying only id like I’m stupid. I don’t tolerate disrespect! Especially when I’m a paying customer at the hotel at the resort.
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Sun International's replyOfficial
15 Apr 2019, 09:20Dear Alexia,
Thank you for taking the time to write to us.
It is with concern that I read of your experience during your visit to SOHO.
Please accept my sincere apologies for what was obviously a major disappointment to yourselves.
Thank you for taking the time to write to us.
It is with concern that I read of your experience during your visit to SOHO.
Please accept my sincere apologies for what was obviously a major disappointment to yourselves.
Let me assure you, that the experiences you encountered during your stay are not typical of our level of service. We are committed to providing our guests with the highest standards of service, which sadly did not happen during your visit.
Thank you for taking the time to bring these issues to our attention, and assure you of our best attention in future.
Kind Regards,
Sun Share Team
Kind Regards,
Sun Share Team
Sun International's reply15 Apr 2019, 09:20
Official
Dear Alexia,
Thank you for taking the time to write to us.
It is with concern that I read of your experience during your visit to SOHO.
Please accept my sincere apologies for what was obviously a major disappointment to yourselves.
Thank you for taking the time to write to us.
It is with concern that I read of your experience during your visit to SOHO.
Please accept my sincere apologies for what was obviously a major disappointment to yourselves.
Let me assure you, that the experiences you encountered during your stay are not typical of our level of service. We are committed to providing our guests with the highest standards of service, which sadly did not happen during your visit.
Thank you for taking the time to bring these issues to our attention, and assure you of our best attention in future.
Kind Regards,
Sun Share Team
Kind Regards,
Sun Share Team