Sibaya Pathetic to Investigate

Sibaya Casino pathetic to investigate

On 15 July 2018 I misplaced my phone in the gaming area. When the realised I did not have my phone, I contacted the lost and found department. This was around midnight. I searched for the phone. The person who attended my query took my name and alternate contact number. At 6:00 am he informs me that camera room will review and get back to him. I received no reference number and a photo was taken on me. On Tuesday I called the casino, a lady by the name of Sonto handled my query. She said she will follow up and get back to me as she has no incident report available to her. She contacts camera room and they also say no incident was reported to them for reviewing. She contacts me with the feedback but did inform me it's being looked into. On Wednesday, 18 July 2018, I receive a call from the same person who tells me it is unacceptable that no one had gotten back to me. She further states she will revert to me on Thursday, but to no avail. On Saturday, 21 July 2018, at around 8:40 am, I receive a call on the number that was "lost", which I found strange as all communications was on my alternate number. I speak to a Tobias who informs me they have checked and can't seem to find out where the phone has been misplaced. I find this level of customer service appalling to say the least. How can a phone gone missing even if it is misplaced?...not with the technology on hand today. No reference number given either. According to Tobias, there is an incident report registered but how do i, as the complainant not have a copy??? I find too many untruths in my interaction with these roleplayers and very little professionalism in the manner in which and how they conduct their business.