Shocking Sun City Service

<p>Booked Segway tour for 9am. Landed at Pilanesberg Airport in good time and requested transport to Sun City before we even landed. New systems in place at Airport that required numerous forms to be completed (airport and Police). Saw shuttle bus arrive, but still completing Police forms. Shuttle driver didn't bother to come in, simply left without us (we were the only people there). Asked Information for assistance to call shuttle back, but they refused, saying it is our responsibility to call them. I had no cell phone, and not a single person would assist. Finally got a phone and called for assistance. Driver eventually arrived, but stopped for over 5mins at a stop street to take a cell phone call. Got to Segway 20 minutes after tour supposed to start beause of huge imcompetance of Sun CityTransportation. Good thing Segway is so jacked up and focussed on excellent customer service and waited for us. Well done Ernest!</p> <p>When leaving, asked Welcome Centre to call for transport back to Airport. Waited 30minutes and asked them to call again. They were VERY rude, saying we must just wait, they've already requested our transport. After 45mins, they said perhaps the driver doesn't know where to collect us!! THEY called and made arrangements - Do they honestly think the shuttle driver doesn't know where the Welcome Centre is - they are the ones who called for the transport?</p> <p> </p> <p>Do you really want people to stay in your Hotels? We've tried numerous times to get one night... We often fly in and would love to stay the night and fly home the following day. BUT, your Central Reservations will not accept a booking for one night only... it is a minimum of 2 nights. Why turn guests away who would like to stay over on a Friday or Saturday evening beause of such a policy? Why not be flexible and if you have room available, assist us?</p>